Tuesday, August 31, 2010

Managing Multitask Jobs

By Brian Tracy

All of life is a series of projects. A project is a complex task. It is often called a multitask job. This type of job requires the coordination of efforts of several people, each of whom is responsible for a part of the job, with every part of the job being necessary for successful completion. Your ability to handle these multitask jobs is a critical skill for success. All achievements of consequence are complex, and they involve the cooperation of many people.

The Key Management Skill
A study by Stanford University of the qualities that companies look for in promoting people into the position of chief executive officer concluded that the ability to put together a team to accomplish a task was the single most important identifiable quality of an executive who was destined for the fast track in his/her career. Your ability to put together teams to do multitask jobs or complete complex projects will determine the course of your career as much as any other factor. It will enable you to multiply yourself times the talents and efforts of others, and accomplish vastly more than you could do on your own.

A Learnable Skill
Project management is a learnable skill, like riding a bicycle. It can be divided into a series of steps, each of which you can master, one at a time. In managing any project, you begin by defining the ideal desired result of the project. What exactly are you trying to accomplish? What will the project look like if it is a complete success? Start by defining a successful completion of the project, the ideal desired result.

Start at the Beginning
Once you are clear about your desired result, you then start from the beginning. Determine what you are going to have to do to get from where you are to the completion of this project, on schedule and on budget. Determine a specific deadline or target to aim at. Make sure that it is realistic and achievable.

Assemble the Team
Bring together all the people whose contributions will be necessary for the success of this project. Sometimes you need to assemble a team before you can even decide upon the ideal result and the schedule. Remember that people are everything. Take ample time to think carefully about the people who are going to be the team members.

Develop a Shared Vision
A shared vision is an ideal future picture of success that everyone buys into. How do you develop a shared vision? You sit down with the members of your team and work with them to answer the question, "What are we trying to accomplish?" You encourage everyone to contribute, visualize, and to imagine the ideal outcome or desired result of the project. Once this vision is clear and shared by everyone, you move on to the development of "shared plans" to achieve the vision.

Set Schedules and Deadlines
Once you have a shared vision and shared plans, and everyone knows exactly what is to be done and what the ideal results will look like, the next step is for you to set a deadline for project completion based on the consensus of your team.

Action Exercise
What project are you trying to complete? What kind of employees do you need to successfully work on the project? What is your deadline? What is your sub-deadline?

Monday, August 30, 2010

The Major Key to Your Better Future is You

By Jim Rohn

Of all the things that can have an effect on your future, I believe personal growth is the greatest. We can talk about sales growth, profit growth, asset growth, but all of this probably will not happen without personal growth. It’s really the open door to it all. In fact I’d like to have you memorize a most important phrase. Here it is, “The major key to your better future is YOU.”

Let me repeat that. “The major key to your better future is YOU.” Put that someplace you can see it every day, in the bathroom, in the kitchen, at the office, anywhere where you can see it every day. The major key to your better future is YOU. Try to remember that every day you live and think about it. The major key is YOU.

Now, there are many things that will help your better future. If you belong to a strong, dynamic, progressive company, that would help. If the company has good products, good services that you are proud of, that would certainly help. If there were good sales aids, that would help, good training would certainly help. If there is strong leadership, that will certainly help. All of these things will help, and of course, if it doesn’t storm, that will help. If your car doesn’t break down, that will help. If the kids don’t get sick, that will help. If the neighbors stay halfway civil, that will help. If your relatives don’t bug you, that will help. If it isn’t too cold, if it isn’t too hot, all those things will help your better future. And if prices don’t go much higher and if taxes don’t get much heavier, that will help. And if the economy stays stable, those things will all help. We could go on and on with the list; but remember this, the list of things that I’ve just covered and many more - all put together - play a minor role in your better future.

The major key to your better future is you. Lock your mind onto that. This is a super important point to remember. The major key is you. A friend of mine has always answered when asked, “How do you develop an above-average income?” He says, “Simple. Become an above-average person. Work on you.” My friend says, “Develop an above-average handshake.” He says, “A lot of people want to be successful, and they don’t even work on their handshake. As easy as that would be to start, they let it slide. They don’t understand.” My friend says, “Develop an above- average smile. Develop an above-average excitement. Develop an above-average dedication. Develop an above-average interest in other people.” He says, “To have more, become more.” Remember; work harder on yourself than you do on your job. For a long time in my life, I didn’t have this figured out.

Strangely enough, with two different people in the same company one may earn an extra $100 a month, and the other may earn a $1,000. What could possibly be the difference? If the products were the same, if the training was the same, if they both had the same literature, the same tools. If they both had the same teacher, the same compensation plan, if they both attended the same meetings, why would one person earn the $100 per month and the other person earn the $1000?
Remember here is the difference...the difference is personal, inside, not outside, inside.

You see the real difference is inside you. In fact, the difference IS you. Someone once said, “The magic is not in the products. The magic is not in the literature. The magic is not in the film. There isn’t a magic meeting, but the magic that makes things better is inside you, and personal growth makes this magic work for you.

The magic is in believing. The magic is in daring. The magic is in trying. The real magic is in persevering. The magic is in accepting. It’s in working. The magic is in thinking. There is magic in a handshake. There is magic in a smile. There is magic in excitement and determination. There is real magic in compassion and caring and sharing. There is unusual magic in strong feeling and you see, all that comes from inside, not outside. So, the difference is inside you. The real difference is you. You are the major key to your better future.

Sunday, August 29, 2010

Cultivating the Heart of Rejoicing

By Goodman Akinlabi

The power of the Holy Spirit is active in an atmosphere of rejoicing. We, therefore, must strive to maintain an attitude of joy because it's the key to prevailing over difficult circumstances or enemies. Rejoice in the Lord always because He knows we live in a turbulent world and He will always make a way for us. A gloomy heart will repel the Holy Spirit, so even though we are hard pressed, perplexed and persecuted on every side, the correct thing to do is to rejoice in the love of God.
A joyous attitude is a choice; the way we feel is under our control. When we understand the depth of the love of God, it becomes easier to be full of joy and rejoicing because then we are confident that God will always be with His own people.

Joy has got to come from the heart. Let's bear in mind that “it's not because things are bad that we are sad; rather, it's because we are sad that things are bad”. Despairing is a waste of time, as well as murmuring and complaining. When we choose to stop wallowing in sadness, our circumstances begin to change for the better; if we refuse to allow our emotions to be tossed about by physical circumstances, then, the view that God is working things together in our favour prevails.
Recorded in the bible is the story of two apostles, Paul and Silas. They cast out demons from a slave girl who was possessed with a spirit of divination and claimed to foretell the future. This greatly infuriated the crowd especially as some people were making money off her. So, they were beaten mercilessly, thrown into jail and their feet were fastened with heavy chains. The apostles, instead of despairing, prayed and sang hymns of praise to God and there was a great earthquake which shook the foundations of the prisons and the doors opened and their chains came loose. ACTS 16:16-26.
We all have to emulate the attitude of those apostles by deliberately ignoring the circumstances gnawing at us and reach

for God through rejoicing. A merry heart causes things to happen in our favour of their own accord. Rejoice! Again, I say,

rejoice!!

Friday, August 27, 2010

Purpose, Vision And Goals By Bob Proctor

By Bob Proctor

Do you have a definite purpose that guides your ambitions, vision, and goals?

It doesn’t matter how you think you arrived here on this planet or under whose direction – the fact remains that each of us has specific talents and gifts that are uniquely coded within our own DNA.

As you go through life, you don’t just pick up things you like doing by chance. You discover what you’re good at because you were meant to discover it, just as you were meant to figure out what your fingers do, and how your elbows work.

Your unique gifts are hardwired into your system just as surely as your lungs are given their blueprint to breathe.

And it’s from these specific talents and gifts that you’re able to define and determine your definite purpose… the reason why you’re here.

What’s in you cannot be found in another living human being. In fact, it’s quite possible that what you bring to the table hasn’t been duplicated – ever – since time began.

That’s right! This “purpose” is serious business.

If you fail to determine your definite purpose, everything else is wrong. It’s like working with a broken compass – you may think you’re going North, but you’re not. You’re not sure which direction you’re heading, so, you’re just wandering aimlessly.

Without your purpose identified firmly in your mind, you will wander through life, never quite feeling that you’re “in the flow.” I say, then, that it’s imperative you recognize what it is you’re good at – what it is you really love to do.

Your purpose in this lifetime is to do the thing that you love.

People will tell you they already know what they’re good at, and what they love to do most, but they’ll never earn money doing it. Whoever gave you that idea?

When you’re sorting out your purpose, I don’t want you thinking about that non-issue at all. You can earn money at anything. Once you determine your purpose, you won’t even have to think hard on how to earn money – it’s as if you’re being guided by an unseen hand, heading in the right direction… and everything falls into place.

The key to your life is not that you settle for the “safe” thing that will bring in the money. The key is to turn and do what you really love. Fall in love with an idea. That’s your life! That’s your purpose.

Thursday, August 26, 2010

Invest Yourself

By Chip Lutz

When life is complete, what is the legacy you want to leave behind? One of policy, plans, procedures and rules? Or, do you want to leave a legacy that represents your true self? If your answer is the latter, then read on. At home, work, or play - if you want to leave a legacy that is of true value and that continues to be shared, then the answer is to tithe with others. I am not talking about giving 10% more than what you are giving right now. I am referring to sharing the 10% of yourself that makes you special. When we share our inner 10% with others, we pass that piece of ourselves on and can help others grow, develop, or move past a difficult time in their life. All the success I have ever enjoyed has been the result of another’s tithe in me - all ordinary people who became extraordinary because they took the time to invest the 10% that was personal, insightful, and sometimes painful (to share and to hear). Step up and start tithing today by being mindful of these principles.

Reflect

Having a PhD, tons of money, or a title is great, but the only requirement for you to tithe is having a willing spirit and a reflective mind. To be in that reflective state-of-mind when encountering issues, ask yourself: How can I help? What part of “me” can be of benefit to this person? Your tithe could come in the form of a personal story, an experience, a triumph, or even a tribulation. Regardless of its origin, it matters because it is a part of you. With a tithe, sometimes the smallest things have the largest impact. Always remember that each of us is special and each has something to tithe.

Remove Distractions
We live in a busy world - cell phones, WiFi, and the continual bombardment of information can leave people so stressed they feel like they are diagonally parked in a parallel universe! To tithe, we need to take the time to connect on a human level - to get away from the distractions and meet others with warm eyes and an open heart. Only 7% of the words we use are important. The other 93% of a conversation comes from our body language, facial expressions, and how active we are in our ability to listen. Tithing can be as simple as turning off the cell phone, lending an ear, and just “being there.”

Risk
Is there an element of risk in tithing? The answer is yes. There is the risk of your tithe being unwanted. There is the risk of your tithe falling on “deaf” ears. There may also be the risk of being hurt. The hardest part of tithing is making that first investment. No great thing was ever accomplished without battling with that element of risk. In life, there are people that do and people that wish they had done. Wouldn’t you rather step out, take the risk of rejection and/or hurt and be of benefit to another than to have “wished” you had done something after the fact? I think the answer is clear - we should step up, step out, invest ourselves and take the risk.

Tithing is personal. It is a personal investment of your best 10% in others that goes beyond the boundaries of mentorship and coaching. It’s about a covenant that we build with others in an attempt to make meaning of our experiences and provide value to others as we run the race of life. The tithe that we share lives on in those we invest in and, chances are, it will become part of their tithe in others. It’s not a lot, it’s only 10% - but that small investment will give returns that are much greater than we could ever expect. Don’t hesitate, now is the time to reach out, connect, inspire, and make your investment in others through tithing. Now is also the time to thank those who have shared their tithes with you!

Wednesday, August 25, 2010

Acting Against Discouragement

By John C. Maxwell

It's hard to imagine a time when Samuel L. Jackson wasn't an A-List celebrity, but twenty years ago he was a frustrated, little-known actor who couldn't seem to breakthrough. Despite his prodigious talents, as of his 41st birthday Jackson could claim nothing more notable than a few minor cameos. Intensely discouraged, he turned to cocaine and quickly developed a dependency on the drug. Within a year, he hit rock bottom. When his wife and eight-year old daughter discovered him passed out on the kitchen floor, there was no denying that he had lost control.

After finding Jackson unconscious, his wife LaTanya immediately checked him into a rehabilitation clinic. For the first time, Samuel L. Jackson was forced to face up to his anger and discouragement, and he began to make life changes. To his credit, Jackson submitted himself to the recovery process, and with the encouragement of his family, he was able to break his addiction. Less than twelve months later, he finally achieved stardom for his supporting role in Jungle Fever. From then on, his reputation grew steadily, and his career flourished. Today, he is regarded as one of Hollywood's finest and hardest-working actors.

What can we learn from Samuel L. Jackson's journey?


No one is immune to discouragement.


Regardless of your personality, potential, or position you will encounter discouragement at some point in life.

Our response to discouragement holds the key to our future.

I've noted two types of people in the world: splatters and bouncers. When splatters hit the bottom they land with a thud and stick like glue. No matter what you try to say and do, there's no use trying to pick up a splatter who has fallen flat. Bouncers on the other hand, pull themselves together and rebound after hitting the bottom. Give them a little bit of encouragement, and they will ride it back up to the top.

Everyone who falters has a choice: are you going to get up or give up? The difference between the splatters and bouncers lies in their attitude. Splatters bemoan their fate and blame others for their problems. Bouncers learn from their failures and find supporters to help them recover.

Our influence can be pivotal in rescuing others from self-destructive discouragement.

Imagine if Samuel L. Jackson had not been married, or if the people who cared about him had not intervened on his behalf. He might never have checked into rehab, he might never have beaten his drug addiction, and the world might never have been entertained by his acting. Thankfully for Jackson, he was surrounded by people who loved him and encouraged him as he recovered from substance abuse.

In leadership, inevitably you will cross paths with someone who is downtrodden. When you do, your encouragement can be a lifeline to save them from spiraling into self-destructive despair. Here's how you can counteract discouragement:

1) Guide Them to the Right Perspective

People who are discouraged oftentimes seem trapped under a black raincloud. Everywhere they turn appears to be dark, and they cannot see rays of light anywhere. As a leader, you can point to the positives and help them to keep hope alive. In additional, you can assist the discouraged person in properly interpreting setbacks. Remind them that just because they experienced failure doesn't mean they are a failure.

2) Connect Them to the Right People

You may encounter people whom you have limited ability to encourage because you can't relate to their area of discouragement. For instance, if you've never been in sales, it can be hard to cheer up a dispirited salesperson. However, within your network, you may know someone who has undergone similar frustrations in sales and would be glad to share some encouragement from his or her experience.

Also, the depth of someone's discouragement may necessitate professional assistance. In the middle of his drug addiction, Samuel L. Jackson didn't need a pep talk from a buddy as much as he needed medical care and attention from a licensed counselor. Sometimes the best service you can do for someone who has hit rock bottom is to persuade him or her to get help.

3) Restore Them with the Right Words

Dr. Martin Lloyd Jones, at one time the greatest heart surgeon in England, says this in his excellent work, Spiritual Depression, It's Cause and Cure: "Most of your unhappiness in life is due to the fact that you are listening to yourself rather than talking to yourself." Think about it. When you're discouraged, you wake up in the morning and right away, there are streams of thought coming into your mind. You haven't invited them; you didn't ask for them; you are not consciously doing anything to produce them; they just come! They start talking to you.

As a leader, you can help people filter unfounded fears and unwarranted worries from their inner dialogue. After doing so, you have the opportunity to speak affirming and encouraging words that can take the place of negative thoughts. Once people change their thinking, their attitudes and actions eventually follow.

Tuesday, August 24, 2010

The Law of Time Perspective

By Brian Tracy

The most successful people in any society are those who take the longest time period into consideration when making their day-to-day decisions. This insight comes from the pioneering work on upward financial mobility in America conducted by Dr. Edward Banfield of Harvard University in the late 1950's and early 1960's. After studying many of the factors that were thought to contribute to individual financial success over the course of a person's lifetime, he concluded that there was one primary factor that took precedence over all the others. He called it “time perspective.”

Plant Trees

What Banfield found was that the higher a person rises in any society, the longer the time perspective or time horizon of that person. People at the highest social and economic levels make decisions and sacrifices that may not pay off for many years, sometimes not even in their own lifetimes. They “plant trees under which they will never sit.”

Doctors

An obvious example of someone with a long time perspective is the man or women who spends ten or twelve years studying and interning to become a doctor. This person takes extraordinarily long time to lay down the foundation for a lifetime career. And partially because we know how long it takes to become a doctor, we hold doctors in the highest esteem of any professional group. We appreciate and admire the sacrifices that they have made in order to be able to practice a profession that is so important to so many of us. We recognize their long time perspectives.

Long Time Perspectives

People with long term perspectives are willing to pay the price of success for a long, long time before they achieve it. They think about the consequences of their choices and decisions in terms of what they might mean in five, ten, fifteen, and even twenty years from now.

Short Time Perspectives

People at the lowest levels of society have the shortest time perspectives. They focus primarily on immediate gratification and often engage in behaviors that are virtually guaranteed to lead to negative consequences in the long term. At the very bottom of the social ladder, you find hopeless alcoholics and drug addicts. These people think in terms of the next drink or the next fix. Their time perspective is often less than one hour.

Delayed Gratification is the Key to Financial Success

Your ability to practice self-mastery, self-control, and self-denial, to sacrifice in the short term so you can enjoy greater rewards in the long term, is the starting point of developing a long time perspective. This attitude is essential to financial achievement of any kind.

Action Exercise

Practice a long term perspective in every area of your life, especially in your financial life but also with your family and your health. Think of where you would ideally like to be in five years and begin today to take steps in that direction.

Monday, August 23, 2010

The Seasons of Life

By Jim Rohn

“It is the promise of spring that as we sow, so shall we also reap. Faith further provides to us an irrevocable law decreed in heaven, which assures that for every disciplined human effort, we will receive a multiple reward. For each cup planted, a bushel reaped; for every good idea given to another, many shall be given to us in return. For every demonstrated act of faith, a multiplicity of the rewards; and for every act of love given, a life of love in return.”...Jim Rohn

In past years, as I traveled around the country and world lecturing, one of the most frequently asked questions was about what I expect to happen over the next 6–12 months and-or even years. Well, I’m no expert, but I can share with you my thoughts. Whether it is preparing for the next few months or the next several years, I still believe there are overriding principals that we should follow and be led by. So I’d like to devote my message this week and next to my view of the period of history we’re in now and how it relates to words I wrote almost 30 years ago in my book, The Seasons of Life. Forgive me in advance if I sound a bit philosophical, but as you know by now, I do believe your philosophy is critical to your life’s success.

Life is about constant, predictable patterns of change. For the 6,000 years of recorded history, as humans have entered this world, received parental instruction, classroom instruction, and gathered the experience of life, many have set for themselves ambitious goals and dreamed lofty dreams. As the wheel of life continues its constant turning, all human emotions appear, disappear, and appear once again.

A major challenge faced by us all is that we must learn to experience the changing of life’s cycles without being changed by them, to make a constant and conscious effort to improve ourselves in the face of changing circumstances.

That is why I believe in the power and value of attitude. As I read, ponder and speculate about people, their deeds and their destiny, I become more deeply convinced that it is our natural destiny to grow, to succeed, to prosper and to find happiness while we are here.

By our attitude, we decide to read or not to read. By our attitude, we decide to try or to give up. By our attitude, we blame ourselves for our failure or we blame others. Our attitude determines whether we tell the truth or lie, act or procrastinate, advance or recede, and by our own attitude, we, and we alone, actually decide whether to succeed or fail.

How incredibly unique that a God who would create the complex and immense universe would create the human race, and give to those humans the free choice that would permit them to select their own achievement or their own destruction.

This strange but all-knowing God gave to us a delicately balanced sphere called Earth. On it, he placed the intelligent human, who would either develop it or destroy it. How terribly fascinating that a God would leave both projects—Earth as well as humans—unfinished! Across the rivers and streams, he built no bridges; he left the pictures unpainted, the songs unsung, the books unwritten and space unexplored. For the accomplishment of those things, God created the unfinished human who, within his heart and mind, had the capacity to do all these things and more, depending upon his own choice.

Attitude determines choice, and choice determines results. All that we are and all that we can become has indeed been left unto us. For as long as you continue to draw breath, you have the chance to complete the work in and for the Earth and for yourself that God has begun for you. In the cycles and seasons of life, attitude is everything!

So let’s begin our discussion of the four seasons. I’ll start by making two comments. First, life and business are like the changing seasons. That’s one of the best ways to illustrate life: It’s like the seasons that change. Second, you cannot change the seasons, but you can change yourself.

Now, with those two key phrases in mind, let’s look at what I consider to be the first major lesson in life to learn, and that is how to handle the winters. They come regularly, right after autumn. Some are long, some are short, some are difficult, some are easy, but they always come right after autumn. That is never going to change.

There are all kinds of winters—the “winter” when you can’t figure it out, the “winter” when everything seems to go haywire. There are economic winters, social winters and personal winters.

Wintertime can bring disappointment, and disappointment is common to all of us. So you must learn how to handle the winters. You must learn how to handle difficulty; it always comes after opportunity. You must learn to handle recessions; they come right after expansions. That isn’t going to change.

The big question is, What do you do about winters? You can’t get rid of January simply by tearing it off the calendar. But here is what you can do: You can get stronger; you can get wiser; and you can get better. Remember that trio of words: stronger, wiser, better. The winters won’t change, but you can.

Before I understood this, I used to wish it were summer when it was winter. When things were difficult, I used to wish they were easy. I didn’t know any better. Then Mr. Shoaff gave me the answer from a part of his very unique philosophy when he said, “Don’t wish it were easier; wish you were better. Don’t wish for fewer problems; wish for more skills. Don’t wish for less challenge; wish for more wisdom.”

Sunday, August 22, 2010

The Word Will Change Your Circumstances

By Kenneth E. Hagin

He sent his word, and healed them, and delivered them from their destructions. (Ps 107:20)

A pastor friend of mine once said to the Lord, "Lord, You know I believe in divine healing, but no one in my church is receiving. What's the matter?"

The Lord said to him, "Why don't you preach on it?"

So he started preaching on divine healing, and his whole church got healed.

Before, nearly all of them were sick. But they all got healed. That's what happens when the Word of God is preached. The Word of God is what does the work.

We are affected by the words we hear—whether it's truth or untruth. You could listen to someone talk who is worried and oppressed. And when you left his presence, you'd feel oppressed yourself. Some people are so full of doubt and unbelief that the very atmosphere around them is charged with darkness. That kind of atmosphere is created by words.

Thank God for the Word of God! His Word is His will. Psalm 107:20 says, "He sent his word, and healed them, and delivered them from their destructions." Let's talk about the Word of God. Let's talk about healing from the standpoint of God's Word.

Confession
I speak the Word of God. I speak faith-filled, life-filled words that change the circumstances around me. I refuse to speak doubt and unbelief.

Saturday, August 21, 2010

3 Ways to Be a Positive Leader

By Jon Gordon

In a world filled with busyness and stress I find that too often leaders can act like hard-charging, fast-driving bus drivers that have a vision and goal within their sights and they’ll run over anyone–even their own employees–to reach their destination. I know this well because early in my business career I was that kind of leader and I have had to work hard to change my approach.

I realized that any hard-charging leader can create success in the short term, but it would take a positive leader with a people and process-driven approach to build a successful organization for the long term. As John Maxwell said, “If you are all alone at the top, you are not a leader. You are a hiker.”

No one creates success alone. To win in business, you must win with people. Running over people will only get you so far. To create true and lasting success you must nurture and invest in your people. Here are three essential ways to do this.

1. Care about them - The main question every employee in every organization is asking is, “Do you care about me; can I trust you?” Employees want to know if you care about them. If you do, they will be more likely to stay on the bus and work with you. Employees are more engaged at work and will work at their highest potential when their manager cares about them.

2. Develop a relationship with them - Author Andy Stanley once said, “Rules without relationship lead to rebellion.” Far too many managers and leaders share rules with their people, but they don’t have a relationship with them. So what happens? The people rebel, and they disengage from their jobs and the mission of the team. I’ve had many managers approach me and tell me that my books helped them realize they needed to focus less on rules and invest more in their work relationships. The result was a dramatic increase in team performance and productivity. To develop a relationship with your employees, you need to build trust, listen to them, make time for them, recognize them and mentor them.

3. Appreciate them - The main reason people leave their jobs is because they don’t feel appreciated. For example, Doug Conant, the CEO of Campbell Soup, has written more than 16,000 thank-you notes to employees in the past seven years and created a very positive business in the process. It’s as easy as saying (or writing) “Thank you.”

It’s a simple truth: When you care about your employees and the people you work with, they are more likely to stay on the bus and work harder, with more loyalty and greater positive energy. In turn, they are more likely to share their positive energy with your customers, thus enhancing service and the bottom line. The greatest customer service strategy has nothing to do with customer service, but it has everything to do with how you treat your employees. If you model great service, they will provide great service.

Remember, leadership is not just about what you do, but what you can inspire, encourage and empower others to do. Instead of running over the people in your team/organization, invite them on the bus with you and engage them to help you create an amazing and successful ride.

Friday, August 20, 2010

Part 2 – Equipping With A Cure

By John Maxwell

Lady Mary Wortley Montagu equipped an empire with a defense against the scourge of smallpox. Her story yields powerful insights for leaders desiring to learn how to equip their organizations for success.

#1 Be a Student of Success

Likely, several English visitors to Turkey had noted the peculiar absence of smallpox in the country. However, Lady Montagu took initiative to investigate the anomaly until she understood its cause. In doing so, she discovered the medical practices by which the Turks protected themselves from smallpox.

Leaders in the 21st century have no shortage of information at their disposal. Seemingly we swim in a sea of data. What separates equippers is their ability to focus on meaningful information and to extract wisdom from it. Having done so, they are positioned to share their insights with others.

Lady Montagu's example instructs us on where to look for important data: wherever you find positive deviation from the norm. In short, pay attention to success. When you come across an unusually gifted person or a particularly profitable organization, explore what makes them great. The lessons you learn can be applied personally and passed on to those you lead.

#2 Inject Wisdom with Passion

What separates those who are indifferent from those who are willing to make a difference? Passion. Lady Montagu felt compelled to equip her countrymen with a deterrent to smallpox. Her knowledge of inoculation would have been useless had she not been impassioned to share it with physicians across England.

Where does passion come from? Often it can be traced to the hardships we endure in life. Lady Montagu had nearly been killed by smallpox, and her face was forever marred by the scars it left behind. She knew firsthand of the agonizing effects of the disease, and her brother had died from the sickness. Her personal experiences with smallpox burdened her to do everything possible to halt its spread.

#3 Make Personal Sacrifices

To equip another person, you have to give something up yourself. Lady Montagu gave of her time and wealth to educate the British public about inoculation. She even sacrificed security, hazarding the health of her daughter to convince royal surgeons of the value of immunization. If you hope to equip others to change their behaviors, then prepare to part with comfort, security, or popularity.

#4 Seek the Support of Top Decision-Makers

When Lady Montagu returned to England from the Ottoman Empire, she took her cause straight to the top, announcing the benefits of inoculation to the royal court. She understood the imperative of winning over the men and women who held the most sway over the public. That's why she invited the king's personal physician to witness the inoculation of her daughter.

Before you can equip an organization with a new strategy, you must garner the endorsement of the uppermost decision-makers. While everyone has a degree of influence, some allies are far more advantageous than others. Take notice of power structures where you work and prioritize winning the support of authority figures before attempting to introduce change.

#5 Be Willing to Start Small

If you see what needs to be done to equip your company for the future, but you aren't the one in charge, then be willing to start small. Course adjustments demand a sizeable commitment of organizational energy. Most leaders are reluctant to redeploy substantial resources until they're convinced a solution works. Test-piloting a new initiative allows you to demonstrate the strength of your strategy without asking your higher-ups to put the business at risk.

Royal physicians in England did not give Lady Montagu their unqualified support until they had tested inoculation on a handful of prisoners. For Lady Montagu, who was firmly convinced of the need to inoculate Britons, the experiment may have seemed like a pointless delay. Yet although it took time, it gained her the official sanction needed to educate the public about immunization.

#6 Leverage the Influence of Key Leaders

Once you've won over leaders at the top, leverage their influence in your efforts to equip others. Lady Montagu borrowed influence from the nobility supporting her in order to communicate effectively to an entire empire. For example, after she secured the backing of the Princess of Wales, Lady Montagu made the most of the princess' platform and popularity to spread the word about smallpox inoculation.

Thursday, August 19, 2010

Part 1: Equipping With a Cure

By John Maxwell

It began as headache, and quickly overtook her with fever. She was confined to bed-too weak to speak and barely able to lift a finger. Then red bumps popped up on her mouth and tongue: telltale signs of the deadly disease sweeping the continent. She despaired for her life as the bumps swelled into sores and then blistered open, leaking pus into her mouth and down her throat.

With alarming speed, a rash flared up on her face, crept down her arms, and covered her body in pimples. When awake, the minutes dragged by slowly, and she wondered if each hour was her last. At night, her fitful sleep was tormented by nightmares. Anytime her caretakers dared to come near her, they murmured amongst themselves in hushed, worried tones.

About a week-and-a-half after appearing, the boils on her skin crusted over with blood-red scabs, and the fever subsided. She was well enough to talk with her physician who assured her the worst of the sickness had passed. While grateful that death had not taken her, she felt only sadness as she inspected the ugly scabs dotting her arms and legs.

Day by day, the scabs flaked off of her skin until they were gone completely. But they left pockmarks as a grim reminder of their residence. Although she had regained her health, she would bear scars on her face for the rest of her life.

Smallpox Epidemic

The lady was Lady Mary Wortley Montagu, and the disease she had contracted was smallpox. In 18th century Europe, smallpox ran rampant, indiscriminately taking the lives of kings and peasants alike. One of ten babies in France and Sweden perished from smallpox, as did one of seven infants in Russia. Highly contagious and untreatable, smallpox killed 400,000 Europeans per year during the epidemic's peak. Who knows what fate would have befallen Europe without the courageous activism of Mary Wortley Montagu, a smallpox survivor who equipped the continent to defend against the disease?

An Eye for Solutions

In 1717 Englishwoman Mary Wortley Montagu found herself in Istanbul on account of her husband's job as ambassador to the Ottoman Empire. While there, she was astonished by the absence of smallpox-a disease she had endured two years earlier. After making several inquiries, Montagu discovered the method used by the Turks to fend off the disease. Elderly women collected ooze from the infections of a victim with a minor case of smallpox. Then, the women assembled their family members. One by one, each person was given a small cut on the arm, and a tiny dose of the smallpox virus was inserted into the wound. The people being inoculated briefly fell ill with a mild form of smallpox, but they recovered quickly having gained immunity to the ailment.

Having discovered a deterrent for smallpox, Montagu wasted no time inoculating her 5-year old son. Observing the success of inoculation in Turkish society and witnessing its effects on her own child, Montagu resolved to equip physicians back in England with the knowledge to prevent smallpox.

Proving Her Case

While Lady Montagu had the advantage of being a well-connected aristocrat, she faced two obstacles to spreading the word about smallpox prevention. First, she was a woman at a time when men dominated society. Second, she had no medical credentials. Consequently, she had a tough time getting her message across to prominent doctors in Britain.

Insistent of the benefits of inoculation, Lady Montagu finally was able to convince physicians from the royal court to be on hand as she immunized her 4-year old daughter. The procedure was a success and made an impression on the doctors in attendance. Even so, they had reservations about adopting inoculation as standard practice for protecting against smallpox.

Continued lobbying by Lady Montague persuaded prominent surgeons to test pilot inoculation on prisoners. The inmates were granted pardon in exchange for their participation in the experiment. Each of the convicts was injected with smallpox and then placed under observation. All of them developed resistance to the disease.

Spreading the Solution


The experiment on prisoners added credibility to Lady Montagu's claims and won over many members of the royal court. One in particular, the Princess of Wales, pledged her support for the cause. Bolstered by her patronage, Lady Montagu was able to publicize smallpox inoculation throughout the British Isles, and in a few short years, inoculation became standard practice throughout England.